Archive for May, 2010|Monthly archive page
NOTE: METRO CARE MARKETING SERVICES has recently got itself a new victim. This post is the latest of a series of accounts made by my girlfriend as to how she was scammed by this fraudulent telemarketing company.
Last May 17, 2010, the package containing the VIP PRIVILEGE CARD from METRO CARE MARKETING SERVICES was delivered to my girlfriend. It is fortunate that we both work at the same company and I was able to join her in documenting the handing over of the goods.
We were armed to the tooth, we had a video camera, we had other witnesses aside from us and we have alerted our office’s security to aid us just in case the courier bails out on us. Here are the details as told by my girlfriend.
METRO CARE ENCOUNTER – PART THREE
Today, May 17, Monday, at around 10:30 am, the package from METRO CARE MARKETING SERVICES arrived.
Our lobby security guard called me thru my office landline that a courier was waiting for me at the ground floor lobby. Bigla ako kinabahan kasi di ko inexpect na may darating pa talaga after I told the second caller from METRO CARE MARKETING SERVICES that I would not accept any offer or package from them. So they really need my authorization to actually charge the whole amount of P5,850 on my credit account. The gall of those people!!!
So, I called my boyfriend right away informing him na dumating na ang package na yan at samahan niya ako. Buti nalang talaga dala ko pa rin ang video recorder ng kapatid ko, to record my encounter with the courier as evidence that the package arrive but I did not accept it and I did not sign any document from METRO CARE MARKETING SERVICES. Prior to that, I asked two of my officemates to accompany me in meeting this courier, since I told them last week that I got scammed. So I needed all the help and support I could get.
We met with my boyfriend. And the four of us went to the ground floor lobby to meet the courier from METRO CARE MARKETING SERVICES. I told him that we will do the transaction at the basement of our building. So we went downstairs and inspected the documents he wanted me to sign. I saw three kinds of documents:
1. A CHARGE SLIP authorizing METRO CARE MARKETING SERVICES to charge the amount of P5,850 to my credit account
2. A SALES SLIP from RCBC Bankard
3. AN AGREEMENT/CONTRACT TO CHARGE the said amount and PROOF OF RECEIPT of the package
I asked the courier para saan ang documents na ito. Para sa package daw, na ngayon tinatago na niya at ayaw niya ipakita. Hindi ko na nga nahawakan ang package eh. Well, I don’t care. I don’t want to see it anyway.
So, tinanong ko na kung hindi ko pipirmahan ang mga ito, hindi ako ma-cha-charge ng P5,850. Dahil vinivideo namin siya, kinakabahan siya at atat na umalis. Sabi na lang ng courier, pwede na hindi ko na i-sign ang documents.
I asked him if regular employee siya sa METRO CARE MARKETING SERVICES. Hindi siya sumagot. I asked kung regular siya or outsourced/contractual. Sabi niya outsourced daw. I asked for his ID. At first hesitant pa siya. I was waiting for him to show his ID. Eventually, he gave it to me. He is Nestor Ponce and his ID shows that he works for METRO CARE MARKETING SERVICES as a courier.
Sabi ko “regular employee naman kayo ah. Hindi outsourced.” Hindi siya nakasagot. Nag-suggest officemates ko na ipa-xerox ang documents as proof sa mga documents na pinapa-sign nila. I went to the printing area. So I have the copies of the documents.
I went back and returned the original documents. He asked for his ID back. Sabi namin nasa kanya na. At pinaalis na namin siya. Tapos!!!
I have proof of the three documents. I have a video of who the courier is. I have proof that I did not sign any document and I did not receive any package. Punyeta, di ko nga nahawakan ang package eh. Hindi ko na inalam kung ano ang laman nun, para ibalik niya sa head office nila na sealed ang package at hindi ko tinanggap.
Kapal-kapal talaga nila!!! Kahit sinabihan ko na ang second caller from METRO CARE MARKETING SERVICES last May 13, na hindi ko tatanggapin any promo nila, heto nagpadala pa rin sila. What does that prove? Na kailangan nila signature ko to validate the transaction of P5,850 na charged fraudulently sa account ko. Stipulated sa AGREEMENT nila na ‘Membership fees are not refundable on the third and final confirmation of the sales.’
Eh, hindi ako nag-confirm. Until second confirmation lang ako. That was when their ‘manager welcomed me to their club.’ Yuck!
So bottomline is “PWEDE MA-CANCEL NILA ANG TRANSACTION KASI WALANG THIRD CONFIRMATION!!!” They better cancel it because I have evidence, documents and a video, of non-confirmation and they have their courier, MANG NESTOR, to attest to that.
What bothers me is how they were able to produce a charge slip without swiping my card. Is it possible to get a charge slip without a card to swipe thru the device? Ang alam ko lang, walang charge slips kapag online transactions. I know ‘cause I have purchased online at ang binibigay lang as proof of the online purchase is the confirmation/reference number. So how the hell did they get a charge slip?
I called Standard Chartered Bank (SCB) at 2:15 this afternoon. I asked them if it’s possible to have a printed charge slip without swiping a card. The SCB call center agent said NO. Kapag online transactions, confirmation/reference number ang binibigay. ‘So ano ang mangayayari sa floating transaction without the signed charge slip?’ tanong ko. Sabi ng SCB call center agent, pwede na hindi pumasok kasi walang signed charge slip maprepresent ang merchant. Pero to be sure, hintayin ko pa rin daw ang billing statement ko, then I can file a dispute.
Okay. So for now, I will wait for my bill, which is due to arrive on the first week of June. Ang tagal pa!!!
Here is the video of the event.
Here’s the transcription
WOMAN: Hindi naman nila ako sisingilin kung hindi ako pipirma dito di ba?
COURIER: Hindi ka naman masisingil kasi walang pirma.
MAN: Saan ka ulit kuya, sa kanila ano?
MAN: So messenger ka lang?
COURIER: Messenger lang po, ser.
MAN: Bale “in-house” ka nila?
WOMAN: “In-house” ba o out-sourced?
COURIER: Bale out-sourced
MAN: Ah, out-sourced. Okay.
WOMAN: Patingin nga ng ID ninyo, kuya.
COURIER: ID po?
WOMAN: Opo, ID.
(COURIER gets his ID)
MAN: Ay, tiga-City Limits (sic) kayo? Mr. Nestor Ponce.
WOMAN: Ayan oh, Metro Care. Regular naman kayo, Manong. Hindi naman kayo out-sourced eh.
COURIER: Wala kaming ano diyan, ayun. Kung walang deliver, wala rin kaming ano.
(UPDATED: Yes, the package of the privilege card did arrive. And we got it on video. See it here.)
Yes, they were still not done with my girlfriend, METRO CARE MARKETING SERVICES called my girlfriend again today.
After victimizing and fooling her yesterday, those scammers were still not finished and tried to call her again in attempt to fool her again. Read here to know what happened yesterday.
Here’s what they did to her earlier today.
At around 11 a.m. today, May 13, a person named Ana Seneres called thru my office landline, asking for me. Tumaas kilay ko because I hate anyone mispronouncing my
name. Nagkamali kasi siya. Anyway, I entertained the caller. She said she’s from METRO CARE!!! What the…!!! After victimizing me yesterday, ito na naman sila. Ang
kapal nila tumawag sila again. The gall of these people.
So, dineresto na kaagad ni Ana Seneres sa kanilang crap spiel talking about my pre-approval and recommendation by visa/mastercard to their discount card. She was
talking bad english and diction. Just like yesterday’s caller DEREK DIZON. Tumaas na ang defenses ko to the nth level kasi nga taga METRO cARE siya. I cut her short
telling her someone from METRO CARE already called me.
‘Ah talaga Ma’am? ano ho ang panagalan?’ tanong niya.
Sabi ko DEREK DIZON.
‘Ah ganun po ba? sige. Ma’am, check namin records namin.’
Since I didn’t want her to hang up on me right away, I asked her again on the perks and priviledges of the discount card. Tapos ayaw na niya ako sagutin. Check na lang
daw niya records nila. They said they will call again but they did not. Atat na siya ibaba ang phone. But I held our conversation telling her I’m not interested in
accepting any of their offers.
‘Oh, sige po Ma’am. Check ko po ang records.’
And I was about to confirm na sa Friday, May 14 nga ba talaga darating ang package ng card (which they promised), SHE HANG UP ON ME!!!! Atat na talaga siya makawala sa
conversation namin!!! Damn her!!! And what record is she talking about to check?!!! Scammers talaga sila.
I tried calling her again sa 729-0729 pero wala nang sumasagot.
Then I called my boyfriend right away na may tumawag ulit sakin. At sinabi ko na inaway ko siya. Sayang! sabi ng BF. Sana hinayaan ko lang siya magdakdak sa spiel niya
at nirecord ko para may evidence ako. SAYANG TALAGA!!!
How lucky can i get???!!! Twice ako sinubukang lokohin ng punyetang METRO CARE na yan!!!
I WILL PURSUE MY CASE SA DTI!!!
We did some more research on METRO CARE MARKETING SERVICES and we found out that this scamming company is under one umbrella company called SMD Marketing Corp.
Aside from that, we also found so many horror stories. Many of them.
We found the most informative details about METRO CARE MARKETING SERVICES in this blog. You can also get other details here. The Dailyscamalerts website offers more comprehensive means as to how you can avert further deception by these scammers. Thread commentators warn to:
1.) Never to entertain telemarketers. EVER.
2.) Never to divulge any of your credit card details (even though METRO CARE MARKETING SERVICES and SMD Marketing Corp. may already know these).
3.) If the conversation between your and METRO CARE MARKETING SERVICES has already been done, immediately call your credit card provider and block any transaction from these scammers.
4.) If you have had given your credit card’s confidential info, DO NOT SIGN ANY RECEIPT INVOICE from the courier. They usually claim that this is your signed contract.
5.) In the event that you have signed the “contract,” try to file a complaint with the DTI.
It’s interesting how this SCAM has been operating since 2006. And the Department of Trade and Industry (DTI) has been sitting on their case since then, considering the volume of complaints and people they have victimized.
And here’s the bravest of them all. A woman called Alma, posted her personal number 09232907715, encouraging all victims to join her in filing for a class suit against the company. You can see her complaint on Bitag‘s comment page.
If you are a credit card holder or you know people who do, please help us in curbing this fraudulent company’s illegal, deceptive and troublesome SCAM. Please spread the word.
Credit card holders beware.
My girlfriend was recently victimized by a telemarketing company, METRO CARE MARKETING SERVICES. These crooks offered my girlfriend a discount card through her credit card. They highwayed their way to get my girlfriend’s credit card details and they immediately charged it to her account even WITHOUT HER WRITTEN CONSENT.
Here is her testimony.
At around 2:20pm on Wednesday, May 12, 2010, may tumawag sakin sa office landline ko na DEREK DIZON, a senior consultant daw from METRO CARE. He was saying that I was recommended by Standard Chartered Bank (SCB) for a minimizer card. This minimizer card daw can reduce your purchases by 50% to 60%. Tapos may kasama pang gift certificates worth P3000. He said that Metro Care is not affiliated with Standard Chartered Bank pero recommended pa rin ako ng SCB. Di sila affiliated to any bank pero accepted sa Visa and Mastercard ang minimizer card nila. So pwede ko gamitin ang card anywhere na may Visa/Mastercard.
Since gusto ko ng discounts, (sino ang hindi diba?) nakinig ako sa promo ni Derek Dizon ng METRO CARE na may discounts daw sa affiliated establishments and restaurants, like in Boracay, etc. Sa Friday, May 14, daw darating ang package containing the minimizer card. No cash out. At tawag daw ako sa kanya to confirm na natanggap ko na ang package. Binigay niya ang contact number na 729 -0722. Tapos sabi niya na approved daw ako for P5,850 lang kasi for evaluation pa daw para maqualify ako sa P16,000.
Since dirediretso siyang nagsasalita, hindi ako maka-butt in. Pero pinilit ko pa rin magtanong kung for what yung P5,850 ng METRO CARE. Tapos inulit nya lang ang explanation nya na it can reduce your purchases to 50-60% at tatanggapin ang minimizer card sa Visa and Mastercard-affiliated establishments. Pero i clarified pa rin kung i-chacharge ba yung amount sa account ko. Kasi hindi ko siya maintindihan. SOBRANG BILIS nya kasi magsalita. Bad English and wrong pronunciation pa nga siya eh… So may duda na ako kung legal nga ito but I gave him the benefit of the doubt.
Tapos biglang hiningi ni DEREK DIZON ng METRO CARE ang card number ko. Alam nya ang first four digits ng card number ko and he’s asking me to continue and finish the last 12 digits. At this point wary na ako kasi hinihingi nya card number ko. So tinanong ko siya ulit para saan ang P5,850 since hindi pa rin ako satisfied sa sagot nya before. I’m asking talaga “IF I HAVE TO PAY P5,850.” So, nagbigay siya ng example na kapag bumili ako ng refrigerator worth P17,000, kasama na dun ang P5,850. So sa pagkakaintindi ko, debit siya sa account ko. As in NEGATIVE P5,850 (-P5,850) ang papasok sa account ko. So ang balance kong babayaran sa ref na binili ko is P17,000-5850 = 11,150 na lang. Kasi nga ‘di ba, they’re offering discounts so I understood na discount ang P5,850. Kasi nga ang bilis niya magsalita. So na-bobombard ako ng info na magulo na ang sinasabi niya unless tutukan mo talaga ang lahat ng sinasabi nya.
So in the end, tinanong nya ulit ang credit number ko saying the first four digits of my credit number. May hesitation ako sa pagbigay kasi alam kong hindi dapat dinidisclose and credit details to strangers. But since naalala ko na sabi niya na recommended nga ako by SCB (at may tiwala ako sa banks!) sinabi ko pa rin. Tapos tinanong nya kung sa office or home ba idedeliver ang package. Sabi ko sa office. So hiningi nya ang office address ko, which is unfortunately also my billing address. Tinanong pa nya birth date ko at kung Visa or Mastercard ang SCB credit card ko. So sabi ko Visa. Pero di na niya tinanong ang 3-number verification code sa likod ng card ko. So ayun nakuha nila credit details ko. At since wala na akong tanong, nag-hung up na siya.
Tapos natakot na ako. May gut feeling akong na baka naloko na ako, tinawagan ko kaagad ang SCB call center, asking kung may ganoong discount cards ba silang inooffer and kung may alam silang METRO CARE. Sabi ng agent, baka marketing promo yun pero hindi affiliated dun ang SCB kasi lahat ng promotions nila ay kasama sa billing statement ko, either nakaprint sa statement mismo or leaflets na naka-attach.
Sabi pa ng SCB call center agent, na pwede pa naman akong tumanggi pag dumating na ang package on Friday. At since no cash out nga sabi ni DEREK DIZON, so i thought i can still decline the offer. So pwede kong hintayin ang courier to decline the offer. Kasi nga may kutob na akong baka i-charge na sa account ko. Wary din naman kasi ako sa mga fraudulent telemarketers. So to verify kung legal nga ang promo at valid ang contact number na binigay niya, I dialled his contact number. Walang sumasagot. Ring lang nang ring. I called again. Ring lang din. Tapos sa third try, busy tone na. Busy tone pa rin sa fourth try ko.
In desperation, I called SCB call center again asking about the promo at kung may transaction ba na bago. Sabi ng agent may transaction pumasok at around 2:30 from METRO CARE worth P5,850. AYUN!!! Kinabahan na ako. Balak ko nga sana i-decline ang package pagdating sa Friday kasi nga I still have the right NOT TO ACCEPT the package. Tapos nakacharge na pala! So tinanong ko ang call agent kung pwede pa ma-cancel ang transaction as void kasi without my consent. Wala pa nga akong pinepermahan eh.
Sabi ng SCB call center agent na dapat makausap ko ang merchant kasi sila lang ang may authority to cancel the transaction. Hindi ko nga ma-contact ang merchant eh. So paano ko sila makausap to cancel the transaction? Labas na daw ang bank sa transactions na naka-charge. All SCB can do is to block the card and have it replaced with a replacement fee of P400. (O ‘di ba, may babayaran pa akong fee. Tsk.) At mag-file na lang daw ako ng dispute upon receipt ng billing statement ko. I asked kung bakit di nila ma-cancel ang transaction as void kahit ni-report ko na as a fraudulent transaction. Ang transaction daw kasi nangyari between me and the merchant. Labas na daw ang bank dun. SO I HAVE TO CONTACT METRO CARE AND TELL THEM TO CANCEL THE TRANSACTION. I called SCB again for the third time saying na ni-research naming ang METRO CARE sa internet at scam nga siya. Pero wala pa rin silang magagawa unless may cancellation certificate from the merchant.
I researched further about METRO CARE. And I found a forum thread (http://www.pinoyexchange.com/forums/showthread.php?t=414712) and http://www.tipidpc.com/viewtopic.php?tid=153091) about METRO CARE fraud. Marami na sila nabiktima since 2006 pa. Tapos ang latest ay last week. Tapos may nabasa kaming complaint sa Bitag (ang TV program ni Ben Tulfo of the Tulfo Brothers)( http://telebisyon.net/Bahala-si-Bitag/series/comments/) na nabiktima din siya ng METRO CARE last May 3, 2010 lang at nag-file na siya sa Department of Trade and Industry (DTI) ng mediation with METRO CARE.
Ito ang sinabi niya sa webpage ng Bitag.
“Name: Alma Location: Q.C.
Subject: Metro Care Mktg. Services/Citylimits/SMD Corp.
katatapos lang ng mediation ko with metrocare & dti mediator at wala kaming napagkasunduan dahil magkaiba ang stand ko at ang stand ng metrocare sa kanila valid daw ang transaction namin pero para sa akin fraud at void ang transaction ko from the very beginning with them. so na-elevate into arbitration/hearing process ang case na ito wherein mag dedecide ang dti hearing offer as to whom his decision would be in favor kung sa metrocare in favor ang decision dismiss lang ang case ko pero kung sakin in favor i-gagrant ng metrocare ang request ko na i-refund sa citibank (my credit card provider) yong P5850 na ibinayad nila. for now, hinihintay ko pa ang summon coming from the dti kung kelan ang arbitration/hearing. by the time na may schedule nako ng hearing inform ko kayong lahat na nabiktima ng panloloko ng metrocare para dun na lang tayo sa dti magkita-kita at mag-usap-usap at maka pag file tayo ng class suit against metrocare, mapag-uusapan na rin natin ang pag papamedia sa kanila at ang iba pa nating hakbangin. maski kayong mga 2006 pa nabiktima meet tayong lahat dahil may habol pa rin kayo laban sa kanila. inaasahan ko ang pakikisa ng lahat upang mahinto na ang panloloko ng mga taga-metrocare marketing services. nakikiusap din po ako kay mr. ben tulfo ng bitag kung maaari po sana ay makita ko rin kayo sa dti sa time ng hearing ko (inform ko po kayo kung kelan) upang matulungan na rin po kami. this is my cp# 09232907715.
Tinawagan namin ng boyfriend ko ang nagpost sa thread asking as to what happened and what we can do to cancel the fraudulent transaction in my credit account. May nakausap na daw siyang representative from METRO CARE. At METRO CARE was presenting evidence of a signed contract accepting the package and the obligation to pay P5,850. But on her account, wala siyang contract napirmahan. Charge slip lng upon receipt of the package. So it turned out na finorge daw ang signature niya sa contract. So now she’s waiting for her summon sa DTI for further investigation sa complaint niya. Now naghahanap siya ng other victims ng METRO CARE to file a class suit para matanggalan ng business permit ang METRO CARE.
So I’m asking for help in my complaint against METRO CARE. I’m asking support from anyone who knows someone from DTI. Sana naman you could shed light into this matter. How come banks cannot cancel/void the transaction? Even without the verification code, METRO CARE can push through with the transaction. There should be more levels for protection ang mga credit card holders against this kind of fraudulent transactions.
I’m also asking for help to all of my friends working at different banks to give advice and help me as to why and how such a fraudulent transaction could transpire and how to reverse/cancel such transaction. How can groups such as METRO CARE know of my contact details? How can they get my office number? How did they know the first few numbers of my credit account??!!! How did they know that I have a Standard Chartered credit card, in the first place? That should be confidential information between me and my bank.
I also ask my lawyer friends for legal help as to how I can revoke the business permit of METRO CARE. Grabe sila ha. Ibang level ng desperation and anxiety ang dinulot nila sa akin. Kahit sabihin na nating kaya kong bayaran ang lecheng discount card na yan, hindi ko naman alam kung sulit siya for me. Dinakdakan lang ako ng dinakan ng lecheng DEREK DIZON nay an, kung sino man siya.
And finally, I call on to all credit card holders to be more wary of these kinds of modus operandi. I advise you AGAIN not to disclose any important credit card information. In my case, may deception na ginawa si DEREK DIZON ng METRO CARE. He pretended to know my credit card number by leading me with the first few digits and let me finish it off. He didn’t answer my questions and just played by his spiel.
And now, I call to you, my friend, to spread the word so that no one else could be victimized by METRO CARE or any other telemarketing company. Please don’t let yourself or your loved ones feel the desperation and anxiety I am feeling now.
Please let us know if you have also experienced such an ordeal. Help us spread the word of this atrocity.
UPDATED: Please read developments of my girlfriend’s ordeal here. METRO CARE MARKETING SERVICES tried to scam her again!!!
The gall of these people!