And the package from METRO CARE MARKETING SERVICES SCAM arrives
NOTE: METRO CARE MARKETING SERVICES has recently got itself a new victim. This post is the latest of a series of accounts made by my girlfriend as to how she was scammed by this fraudulent telemarketing company.
Last May 17, 2010, the package containing the VIP PRIVILEGE CARD from METRO CARE MARKETING SERVICES was delivered to my girlfriend. It is fortunate that we both work at the same company and I was able to join her in documenting the handing over of the goods.
We were armed to the tooth, we had a video camera, we had other witnesses aside from us and we have alerted our office’s security to aid us just in case the courier bails out on us. Here are the details as told by my girlfriend.
METRO CARE ENCOUNTER – PART THREE
Today, May 17, Monday, at around 10:30 am, the package from METRO CARE MARKETING SERVICES arrived.
Our lobby security guard called me thru my office landline that a courier was waiting for me at the ground floor lobby. Bigla ako kinabahan kasi di ko inexpect na may darating pa talaga after I told the second caller from METRO CARE MARKETING SERVICES that I would not accept any offer or package from them. So they really need my authorization to actually charge the whole amount of P5,850 on my credit account. The gall of those people!!!
So, I called my boyfriend right away informing him na dumating na ang package na yan at samahan niya ako. Buti nalang talaga dala ko pa rin ang video recorder ng kapatid ko, to record my encounter with the courier as evidence that the package arrive but I did not accept it and I did not sign any document from METRO CARE MARKETING SERVICES. Prior to that, I asked two of my officemates to accompany me in meeting this courier, since I told them last week that I got scammed. So I needed all the help and support I could get.
We met with my boyfriend. And the four of us went to the ground floor lobby to meet the courier from METRO CARE MARKETING SERVICES. I told him that we will do the transaction at the basement of our building. So we went downstairs and inspected the documents he wanted me to sign. I saw three kinds of documents:
1. A CHARGE SLIP authorizing METRO CARE MARKETING SERVICES to charge the amount of P5,850 to my credit account
2. A SALES SLIP from RCBC Bankard
3. AN AGREEMENT/CONTRACT TO CHARGE the said amount and PROOF OF RECEIPT of the package
I asked the courier para saan ang documents na ito. Para sa package daw, na ngayon tinatago na niya at ayaw niya ipakita. Hindi ko na nga nahawakan ang package eh. Well, I don’t care. I don’t want to see it anyway.
So, tinanong ko na kung hindi ko pipirmahan ang mga ito, hindi ako ma-cha-charge ng P5,850. Dahil vinivideo namin siya, kinakabahan siya at atat na umalis. Sabi na lang ng courier, pwede na hindi ko na i-sign ang documents.
I asked him if regular employee siya sa METRO CARE MARKETING SERVICES. Hindi siya sumagot. I asked kung regular siya or outsourced/contractual. Sabi niya outsourced daw. I asked for his ID. At first hesitant pa siya. I was waiting for him to show his ID. Eventually, he gave it to me. He is Nestor Ponce and his ID shows that he works for METRO CARE MARKETING SERVICES as a courier.
Sabi ko “regular employee naman kayo ah. Hindi outsourced.” Hindi siya nakasagot. Nag-suggest officemates ko na ipa-xerox ang documents as proof sa mga documents na pinapa-sign nila. I went to the printing area. So I have the copies of the documents.
I went back and returned the original documents. He asked for his ID back. Sabi namin nasa kanya na. At pinaalis na namin siya. Tapos!!!
I have proof of the three documents. I have a video of who the courier is. I have proof that I did not sign any document and I did not receive any package. Punyeta, di ko nga nahawakan ang package eh. Hindi ko na inalam kung ano ang laman nun, para ibalik niya sa head office nila na sealed ang package at hindi ko tinanggap.
Kapal-kapal talaga nila!!! Kahit sinabihan ko na ang second caller from METRO CARE MARKETING SERVICES last May 13, na hindi ko tatanggapin any promo nila, heto nagpadala pa rin sila. What does that prove? Na kailangan nila signature ko to validate the transaction of P5,850 na charged fraudulently sa account ko. Stipulated sa AGREEMENT nila na ‘Membership fees are not refundable on the third and final confirmation of the sales.’
Eh, hindi ako nag-confirm. Until second confirmation lang ako. That was when their ‘manager welcomed me to their club.’ Yuck!
So bottomline is “PWEDE MA-CANCEL NILA ANG TRANSACTION KASI WALANG THIRD CONFIRMATION!!!” They better cancel it because I have evidence, documents and a video, of non-confirmation and they have their courier, MANG NESTOR, to attest to that.
What bothers me is how they were able to produce a charge slip without swiping my card. Is it possible to get a charge slip without a card to swipe thru the device? Ang alam ko lang, walang charge slips kapag online transactions. I know ‘cause I have purchased online at ang binibigay lang as proof of the online purchase is the confirmation/reference number. So how the hell did they get a charge slip?
I called Standard Chartered Bank (SCB) at 2:15 this afternoon. I asked them if it’s possible to have a printed charge slip without swiping a card. The SCB call center agent said NO. Kapag online transactions, confirmation/reference number ang binibigay. ‘So ano ang mangayayari sa floating transaction without the signed charge slip?’ tanong ko. Sabi ng SCB call center agent, pwede na hindi pumasok kasi walang signed charge slip maprepresent ang merchant. Pero to be sure, hintayin ko pa rin daw ang billing statement ko, then I can file a dispute.
Okay. So for now, I will wait for my bill, which is due to arrive on the first week of June. Ang tagal pa!!!
Here is the video of the event.
Here’s the transcription
WOMAN: Hindi naman nila ako sisingilin kung hindi ako pipirma dito di ba?
COURIER: Hindi ka naman masisingil kasi walang pirma.
MAN: Saan ka ulit kuya, sa kanila ano?
MAN: So messenger ka lang?
COURIER: Messenger lang po, ser.
MAN: Bale “in-house” ka nila?
WOMAN: “In-house” ba o out-sourced?
COURIER: Bale out-sourced
MAN: Ah, out-sourced. Okay.
WOMAN: Patingin nga ng ID ninyo, kuya.
COURIER: ID po?
WOMAN: Opo, ID.
(COURIER gets his ID)
MAN: Ay, tiga-City Limits (sic) kayo? Mr. Nestor Ponce.
WOMAN: Ayan oh, Metro Care. Regular naman kayo, Manong. Hindi naman kayo out-sourced eh.
COURIER: Wala kaming ano diyan, ayun. Kung walang deliver, wala rin kaming ano.